The Questions Are More Important Than The

Judging People Does Not Help Them.

For Quality: Stamp Out Fires, Automate, Computerize, M.b.o., Install Merit Pay, Rank People, Best Efforts, Zero Defects. Wrong!!!! Missing Ingredient: Profound Knowledge.

If You Can't Describe What You Are Doing As A Process, You Don't Know What You're Doing.

The Biggest Cost Of Poor Quality Is When Your Customer Buys It From Someone Else Because They Didn't Like Yours.

Without Theory There Is Nothing To Modify Or Learn.