There Are As Many Foolhardy Ways To

Truth Be Told, There Are Lots Of Companies That Provide Exemplary Phone Support. Directv, Virgin America And Apple Are A Few That Regularly Exceed My Expectations.

I'm A Capitalist By Conviction And Profession. I Believe The Best Economic System Is One That Rewards Entrepreneurship And Risk-taking, Maximizes Customer Choice, Uses Markets To Allocate Scarce Resources And Minimizes The Regulatory Burden On Business.

The Real Damper On Employee Engagement Is The Soggy, Cold Blanket Of Centralized Authority. In Most Companies, Power Cascades Downwards From The Ceo. Not Only Are Employees Disenfranchised From Most Policy Decisions, They Lack Even The Power To Rebel Against Egocentric And Tyrannical Supervisors.

In The Age Of Revolution It Is Not Knowledge That Produces New Wealth, But Insight - Insight Into Opportunities For Discontinuous Innovation. Discovery Is The Journey; Insight Is The Destination. You Must Become Your Own Seer.

Building Human-centered Organizations Doesn't Imply A Return To The Paternalistic, Corporate Welfare Practices Of The 19th Century. Most Of Us Don't Want To Be Nannied.