Uncontrolled Variation Is The Enemy Of Quality.

Improve Quality, You Automatically Improve Productivity.

Eighty-five Percent Of The Reasons For Failure Are Deficiencies In The Systems And Process Rather Than The Employee. The Role Of Management Is To Change The Process Rather Than Badgering Individuals To Do Better.

Quality Begins With The Intent, Which Is Fixed By Management.

Lack Of Knowledge - That Is The Problem.

When A Worker Has Reached A Stable State, Further Training Will Not Help Him.