We Must Satisfy Our Customers.

One Need Not Be Eminent In Any Part Of Profound Knowledge In Order To Understand It And To Apply It. The Various Segments Of The System Of Profound Knowledge Cannot Be Separated. They Interact With Each Other. For Example Knowledge About Psychology Is Incomplete Without Knowledge Of Variation.

If You Can't Describe What You Are Doing As A Process, You Don't Know What You're Doing.

Management's Job Is To Know Which Systems Are Stable And Which Are Not.

In God We Trust; All Others Bring Data.

You Do Not Install Knowledge.