We Must Satisfy Our Customers.

The Average American Worker Has Fifty Interruptions A Day, Of Which Seventy Percent Have Nothing To Do With Work.

He That Expects To Quantify In Dollars The Gains That Will Accrue To A Company Year By Year For A Program For Improvement Of Quality Expounded In [out Of The Crisis] Will Suffer Delusion. He Should Know Before He Starts That He Will Be Able To Quantify Only A Trivial Part Of The Gain.

It's Not Enough To Do Your Best; You Must Know What To Do & Then Do Your Best.

You Can Only Elevate Individual Performance By Elevating That Of The Entire System.

A Manager Of People Knows That In This Stable State It Is Distracting To Tell The Worker About A Mistake.