What Gets Measured Gets Done.

If You Love Your Company And Love What You Do, You Will Serve Your Customers Better-period!

...high End Does Not Necessarily Equal High Price. It's A Matter Of Attitude.

If Future Competitiveness Depends On Treating People As An Important Part Of The Institution, The Least Respectful Thing I Can Imagine Doing To A Human Being Is Asking Him To Urinate In A Cup.

Remember: You Are The Only Human Being In The World Who Can Help This Particular Customer At This Particular Moment In Time.

Every Managerial Act Must Be Seen As An Unequivocal Support For Urgency In Pursuit Of Constant Testing, Change, And Improvement.