What Gets Measured Gets Done.

The World Has Not Just "turned Upside Down". It Is Turning In Every Which Way At An Accelerating Pace.

The Workplace Revolution That Transformed The Lives Of Blue-collar Workers In The 1970s And 1980s Is Finally Reaching The Offices And Cubicles Of The White-collar Workers.

Send 10-ten!!-people Flowers. Today. As "thank Yous" For Good Things "small"-or Even Large-done In The Last Two Weeks.

Leaders Understand The Ultimate Power Of Relationships.

Every Managerial Act Must Be Seen As An Unequivocal Support For Urgency In Pursuit Of Constant Testing, Change, And Improvement.