When We Cooperate, Everybody Wins.

All Models Are Wrong; Some Models Are Useful.

People Need To Know How Their Job Contributes.

Eighty-five Percent Of The Reasons For Failure Are Deficiencies In The Systems And Process Rather Than The Employee. The Role Of Management Is To Change The Process Rather Than Badgering Individuals To Do Better.

The Result Of Long-term Relationships Is Better And Better Quality, And Lower And Lower Costs.

Profit In Business Comes From Repeat Customers, Customers That Boast About Your Project Or Service, And That Bring Friends With Them.