You Can Only Improve What You Measure.

Rewards Should Go To Teams As A Whole.

Power Lies In The Details, And The Tenacious Pursuit Of Such Hidden Levers Can Pay Off Enormously. While You Don't Want To Get A Reputation As A Prissy Worrywart, Worrying About The Details In Private Is Important. You May Think You Are The World's Greatest Speaker, But If The Auditorium's Sound System Is Singing Static - Well, Forget It.

A While Back, I Came Across A Line Attributed To Ibm Founder Thomas Watson. If You Want To Achieve Excellence, He Said, You Can Get There Today. As Of This Second, Quit Doing Less-than-excellent Work.

It Doesn't Matter What Product Or Service You're Offering; There Is Unlimited Ability To Improve The Quality Of Anything.

I Am Confident That For The Foreseeable Future (barring Some Catastrophic Event Affecting Economic, Energy, Electrical, And Communications Systems), Many Subpopulations That Use Information Intensively (e.g., Students, Academics, Library Patrons, White Collar Workers) Will Be Using Some Sort Of Portal Information Appliance.