You Can't Use An Old Map To

The Goal Is Not To Speculate On What Might Happen, But To Imagine What You Can Make Happen.

It Doesn't Matter Much Where Your Company Sits In Its Industry Ecosystem, Nor How Vertically Or Horizontally Integrated It Is - What Matters Is Its Relative 'share Of Customer Value' In The Final Product Or Solution, And Its Cost Of Producing That Value.

Truth Be Told, There Are Lots Of Companies That Provide Exemplary Phone Support. Directv, Virgin America And Apple Are A Few That Regularly Exceed My Expectations.

One Doesn't Have To Be A Marxist To Be Awed By The Scale And Success Of Early-20th-cent Ury Efforts To Transform Strong-willed Human Beings Into Docile Employees.

The Best Innovations - Both Socially And Economically - Come From The Pursuit Of Ideals That Are Noble And Timeless: Joy, Wisdom, Beauty, Truth, Equality, Community, Sustainability And, Most Of All, Love. These Are The Things We Live For, And The Innovations That Really Make A Difference Are The Ones That Are Life-enhancing. And That’s Why The Heart Of Innovation Is A Desire To Re-enchant The World.