People Don't Want Gadgets, They Want Services.

Effective Process Is Not Bureaucracy. Bureaucracy Is Senseless Process.

I'm Skeptical That The Novel Will Be 're-invented.'

The Thing About Inventing Is You Have To Be Both Stubborn And Flexible. The Hard Part Is Figuring Out When To Be Which.

We Were Hoping To Build A Small Profitable Company; And Of Course, What We've Done Is Build A Large, Unprofitable Company.

Determine What Your Customers Need, And Work Backwards.