If We Deliver On Time, But The

The Customer Deserves To Receive Exactly What We Have Promised To Produce - A Clean Room, A Hot Cup Of Coffee, A Nonporous Casing, A Trip To The Moon On Goassamer Wings.

It Is Not Possible To Know What You Need To Learn.

Selecting The Right Person For The Right Job Is The Largest Part Of Coaching.

It Isn't What You Find, It's What You Do About What You Find.

In A True Zero-defects Approach, There Are No Unimportant Items.