If We Deliver On Time, But The

Quality Is Such An Attractive Banner That Sometimes We Think We Can Get Away With Just Waving It, Without Doing The Hard Work Necessary To Achieve It.

The Cost Of Quality Is The Expense Of Doing Things Wrong.

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.

Quality Has To Be Caused, Not Controlled.

Quality Is Free. It's Not A Gift, But It's Free. The 'unquality' Things Are What Cost Money.