In A True Zero-defects Approach, There Are

Eliminating What Is Not Wanted Or Needed Is Profitable In Itself.

Very Few Of The Great Leaders Ever Get Through Their Careers Without Failing, Sometimes Dramatically.

If Anything Is Certain, It Is That Change Is Certain. The World We Are Planning For Today Will Not Exist In This Form Tomorrow.

You Are Going To Be Measured Anyway By Some Means, Fair Or Foul. Usually The One Doing The Measuring Has Nothing Specific In Mind; So He Does It By The Seat Of His Pants. Careers Are Destroyed In This Manner.

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.