In A True Zero-defects Approach, There Are

Quality Means Conformance To Requirements, Not Elegance.

It Is Always Cheaper To Do The Job Right The First Time.

The Customer Deserves To Receive Exactly What We Have Promised To Produce - A Clean Room, A Hot Cup Of Coffee, A Nonporous Casing, A Trip To The Moon On Goassamer Wings.

The Cost Of Quality Is The Expense Of Doing Things Wrong.

Very Few Of The Great Leaders Ever Get Through Their Careers Without Failing, Sometimes Dramatically.