We Are Here To Make Another World.

Understanding Variation Is The Key To Success In Quality And Business.

Managers Don't Like Giving Appraisals, And Employees Don't Like Getting Them. Perhaps They're Not Liked Because Both Parties Suspect What The Evidence Has Proved For Decades: Traditional Performance Appraisals Don't Work.

We Are Being Ruined By The Best Efforts Of People Who Are Doing The Wrong Thing.

Management By Results - Like Driving A Car By Looking In Rear View Mirror.

You Do Not Install Knowledge.